The window
Seven days from delivery. Write to us within that time and the return is accepted.
What we accept
Unworn and unwashed pieces, with tags attached, in their original packaging.
What we cannot accept
Pieces that have been worn, washed or altered. Pieces returned after the seven-day window.
How to return a piece
Write to contact@luxoriq.com with your order number and the reason. We will reply within 48 business hours with the return address and instructions.
Refunds
Once the returned piece reaches us and passes inspection, your refund is processed within five business days to the original payment method. Your bank may take a few days more to show it.
Exchanges
For a different size, place a fresh order and return the original piece for a refund. This is faster than an exchange and you are not left waiting on stock.
If a piece is faulty
If a garment fails — a seam, a fabric fault, a printing error — that is our error, not yours. Send us a photograph at contact@luxoriq.com. Return shipping is on us, and you choose: a replacement or a full refund.
Shipping charges on returns
Return shipping is at your cost for a change of mind. It is at our cost if the piece is faulty or if we sent the wrong item.