Write to us.
Every message is read by a person and answered by one.
Correspondence
A house is judged by its correspondence long before it is judged by its clothes.
Every message here is read by a person and answered by one. There is no ticket number, no queue, and no automated reply pretending to be helpful. If you write to us, someone at Luxoriq reads exactly what you wrote.
General
hello@luxoriq.com
For anything about the house, a piece, a size, a fabric, or a question you cannot find answered elsewhere.
Customer service and orders
support@luxoriq.com
Customer care (telephone)
+91 8306060669
For an order placed, a delivery in transit, a damaged or incorrect item, a refund question, or a piece that has not met the standard we promised.
The founder
founder@luxoriq.com
For a collaboration, a partnership, press, or anything that concerns the house rather than an order.
What to expect
We answer within 48 business hours. Usually sooner.
If your question is simple, you will get a simple answer. If it is complicated, you will get an honest one — including when the honest answer is that we do not know yet.
If something has gone wrong with an order, you will not have to explain it twice, and you will not have to argue for it.
Before you write
Delivery details are on the Shipping Policy. Returns, replacements and refunds are in the Return, Replacement & Refund Policy. If your answer is already there, you will have it faster than we can send it.
Grievances
Grievance Officer: Abhimanyu Singh Chouhan, Founder & CEO. Write to support@luxoriq.com with your order number (if any) and a description of your complaint. We acknowledge every complaint within 48 hours and aim to resolve it within one month.
