Correspondence
A house is judged by its correspondence long before it is judged by its clothes.
Every message here is read by a person and answered by one. There is no ticket number, no queue, and no automated reply pretending to be helpful. If you write to us, someone at Luxoriq reads exactly what you wrote.
General enquiries
info@luxoriq.com
For anything about the house, a piece, a size, a fabric, or a question you cannot find answered elsewhere.
Orders and service
contact@luxoriq.com
For an order placed, a delivery in transit, a return, or a piece that has not met the standard we promised.
What to expect
We answer within 48 business hours. Usually sooner.
If your question is simple, you will get a simple answer. If it is complicated, you will get an honest one — including when the honest answer is that we do not know yet.
If something has gone wrong with an order, you will not have to explain it twice, and you will not have to argue for it.
Before you write
Delivery timelines are on the Shipping Policy. Returns and refunds are on the Returns page. If your answer is already there, you will have it faster than we can send it.
Everything else
If you are writing about a collaboration, a partnership, press, or anything that concerns the house rather than an order, say so in the subject line and it will reach the right person.