Return, Replacement & Refund Policy.
LUXORIQ products are made and fulfilled on a made-to-order basis. Because each piece is produced specifically for your order, we do not accept returns or exchanges for change of mind, incorrect size selection, preference, or reasons unrelated to a verified product or fulfilment issue.
Damaged, defective, misprinted or incorrect item
If you receive an item that is damaged, defective, misprinted, or materially different from what you ordered, contact LUXORIQ Support within 7 days of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging
- A continuous/unboxing video where available
- A brief description of the issue
We will review the claim and, where the issue is verified, arrange an appropriate resolution, which may include replacement or refund, subject to the circumstances and applicable law. If you do not have an unboxing video, please still write to us: we will review whatever evidence you have, and nothing in this policy limits any right you have under applicable law.
Wrong size / change of mind
Please select your size carefully using the Size Guide before placing your order. We do not accept returns or exchanges solely because a customer selected the wrong size, changed their mind, or no longer wants the product.
If a size-related issue appears to result from an actual product measurement discrepancy or fulfilment error, please contact us within 7 days with photographs and measurements so that we can investigate.
Delivery / lost shipment
If an order is lost in transit, please contact LUXORIQ Support. We will investigate the shipment with the courier/fulfilment partner and provide the applicable resolution.
Package damage
If the outer package appears damaged at delivery, please photograph the package before opening it and record the unboxing process. This helps us investigate courier-related claims.
Refunds
Where a refund is approved, it will be processed through the original payment method where technically and legally applicable. Processing time may vary depending on the payment provider and banking system.
Important
LUXORIQ does not deny any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.
For assistance, contact LUXORIQ Support by telephone on +91 8306060669 or write to support@luxoriq.com, with your order number and relevant evidence.
